Job Openings Information

POSITION

Training Manager

COMPANY

The Irvine Company’s Island Hotel
Newport Beach, CA

DATE POSTED

May 8, 2008

MORE INFORMATION

This position requires Luxury Hotel / Resort experience

• Conduct needs analysis to determine training needs and priorities for Resort employees.
• Create a training communication strategy for approximately 1100 Resort employees to include annual, quarterly, and monthly training calendars.
• Create and facilitate programs using a variety of techniques and media.
• Create training manuals/documentation and other supporting materials.
• Coordinate training programs facilitated by third party vendors.
• Manage the Resort designated trainer initiative.
• Prepare and control the established hotel training budget
• Ensure that records of course completion are maintained in an effective manner.

Additional Qualifications

• 3-5 years training experience in hospitality field.
• Analytical thinker with outstanding written and verbal communication skills.
• Experience with a broad range of training methodologies and experience in designing and facilitating programs.
• Proven business judgment and a track record of consulting and partnering with line managers.
• Strong presentation and facilitation skills.

Detailed information on this job posting available at:

https://www.irvinecompany.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=1555&CurrentPage=1

CONTACT

All interested candidates can apply via our website at http://www.irvinecompanycareers.com/   and do a keyword search on the title.

_____________________________________________________________________

POSITION

Director of Training & Employee Development

Overland Park, Kansas (relocation assistance available)

COMPANY

EFL Associates recruiting for Ash Grove Cement Company.  A longtime leader in the cement manufacturing industry with a history that spans more than 125 years, Ash Grove Cement Company (“Ash Grove”) is the largest American-owned producer of cement and the sixth largest producer of cement in the United States. 

DATE POSTED

April 8, 2008

MORE INFORMATION

Responsibilities

• Consult with corporate management regarding specific training strategies for employee training and/or career development
• Preside over the design, planning, and implementation of corporate training programs, succession planning, policies, and procedures.

Organizational Structure

The Director reports to the Vice President of Human Resources, serving alongside four peers who manage benefits, employee and labor relations, compensation, and selection/employment. The incoming professional shall function as an individual contributor but have vendor management responsibilities.

Credentials Sought

• Bachelor's degree is required 
• Minimum of seven years experience in corporate training, management, or related field is required 
• Demonstrated track record of successful management of third-party vendors; examples will be sought
• Experience in training and development for both management and technical positions is highly preferred
• Background in creating, designing, and carrying out company-wide succession planning processes and programs is preferred

Immediate Objectives

Internal assessment of current training programs relative to management, supervisory, and technical positions

Long-Term Objectives

Once training needs are identified, the Director will develop a library of training tools for consistent training across the organization as well as develop a successful succession plan for the organization.

CONTACT INFORMATION

Kate Forristall at 913.451.8866, or kforristall@eflassociates.com

_ ____________________________________________________

POSITION

ProVenue Trainer

COMPANY

Tickets.com

Costa Mesa, CA

Tickets.com is a leading business-to-business ticketing solutions provider for live events.    

DATE POSTED

March 24, 2008

MORE INFORMATION

As ProVenue Trainer, you will play a key role in our success by coordinating and conducting ticketing software application and training programs for new and existing Tickets.com clients as well as internal staff members.  This position is ideal for an enthusiastic, energetic self-starter who enjoys working with clients face-to-face and is comfortable speaking in public.  Your training assignments will allow you to travel extensively while interacting with a wide variety of entertainment and sports organizations. This position does allow for an individual to be based remotely, provided that certain requirements are met.

Essential Job Functions

• Responsible for all aspects of training new and existing ProVenue clients, including: necessary consultation during the sales, pre-installation and installation processes; customization of training agenda to meet client needs; preparation of data for training; execution of training in a timely and efficient manner; post-training follow-up with the client and Client Integrations department.
• Assist new/existing clients with additional training, system troubleshooting, and effective/efficient operation of the ProVenue system as required.
• Must work to acquire a familiarity with the nature of each type of customer’s business (performing arts, sports, museums, casinos, etc.) in order to better understand how to tailor the ProVenue system to suit our client’s needs and unique situation.
• Must work closely with Integrated Services department to understand customer expectations

Additional Functions

• Provide support to Sales staff including webinars, demonstrations, and presentations
• Candidate must be service-oriented, possess excellent organizational, interpersonal, and communication skills
• Handle multiple projects with rapidly changing priorities and deadlines
• Troubleshoot basic system and connectivity issues
• Read, analyze, and interpret technical procedures, computer and software documentation
• Write business correspondence, technical instructions, and procedures

Position Requirements

• Excellent training skills with the ability to adapt training curriculum, delivery methods, and pace to match the level of the target audience
• Experience with small to mid-size group facilitation; knowledge of adult learning theories; previous technology instruction experience is preferred
• Must be willing to travel to client sites; may require work on weekends or holidays
• Expert-level of training delivery methods to include: instructor-led, Web-based training (such as WebEx),  MS PowerPoint, and other training-based software/documentation programs
• Ability to conduct oneself in a professional manner and adhere to corporate guidelines
• Networking and hardware knowledge preferred
• Expert-level knowledge of ProVenue software a plus

CONTACT INFORMATION

Jane Spanier, HR Recruiter

hrgeneralist@tickets.com

(714) 327-5400

___________________________________________________________

POSITION

Customer Experience Improvement Facilitator
Freelance employee (temporary full-time employee)

COMPANY

Maritz

Torrance, CA

Maritz helps companies understand, enable, and motivate their employees, sales teams, channel partners, and customers to achieve superior business results.

DATE POSTED

March 21, 2008

MORE INFORMATION

The Customer Experience Improvement Facilitator willbe part of the Maritz Learning solutions team that enables clients to deliver superior customer experiences by equipping their sales and service personnel with the necessary skills, knowledge and tools to be most effective.

Scope of Project

Strengthening Brand Image through Continuous Improvement to Maritz Client.  Providing the tools and a plan to identify, prioritize, and attack improvement areas most affecting the customer experience.  Participate in meetings that facilitate process improvement steps, and drive implementation of recommended changes. 

Responsibilities

• Analyze and interpret customer and employee research data to identify opportunities for franchise performance improvements.
• Develop and nurture positive and productive relationships with franchise personnel, understanding the dynamics of the retail franchise environment, and working within it.
• Monitor implementation of recommendations, and when necessary, develop appropriate metrics for tracking process improvement effectiveness.
• Facilitate franchise management and employee meetings to reach consensus on prioritization of areas for improvement.
• Manage schedule and set appointments to visit assigned franchises once per month.
• Provide necessary training and tools to develop franchise personnel’s ability to conduct effective team meetings and to become increasingly proficient at continuous process improvement.
• Maintain regular communication with key franchise personnel (management, employee teams, etc.) between visits to ensure they are working the process, meeting as expected, and address any issues or needs in a timely manner.
• Keep Lead Facilitator fully informed of progress, issues and other information on a regular and timely basis.
• Attend and participate in periodic conference calls, training meetings and other activities as required by Maritz.
• Arrange travel and other logistics in a cost effective manner.
• Thoroughly complete required administrative reports on a timely basis; generally within two business days.
• Conduct Webinar with centers as required. 

Credentials

• Minimum 5 years experience in organizational development, training environment or related business field. 
• Experience consulting with senior management, team leaders and individual contributors. 
• Background in organizational systems, process consulting, group dynamics theory, executive coaching, organizational change and continuous improvement principles.
• Experience in leading a performance improvement initiative, executing a comprehensive plan that includes performance improvement, change management and process consultation.
• Comprehensive understanding of organizational development, organizational behavior, change management and team dynamics.
• Ability to analyze and interpret research and other data to identify opportunities for improvement.
• Ability to facilitate the learning and self-discovery of employee teams to identify root causes, alternative solutions and implementation plans.
• Strong written and oral communication skills to be demonstrated both in-franchise, and via administrative reports and email correspondence.
• Demonstrated success in account/territory management and managing project budgets
• Proven track record in relationship-building and influence skills.
• Computer literate and proficient in programs such as Word, Excel and web-based tracking and administration tools. 
• Bachelor’s Degree required.
• Have own equipment (i.e. cellular phone, laptop, printer, internet), monthly reimbursement offered.

Preferred Credentials

• Preferred experience in the customer experience, retail, and process improvement. 
• Understanding of how franchises are owned and operated, with each center being owned and operated separately under one corporate umbrella.
• Proven track record as process improvement consultant in franchise environment.

Number of Positions

Seven (including one Lead Consultant)

Length of Project

March 31, 2008 to April 2009, with opportunity of expanding beyond.

Locations

Nationwide (emphasis on Washington, California (North and South), Arizona, Texas, Alabama, Georgia, South Carolina, and Florida)

Travel Requirements

Between 40% and 60% depending on location of territory responsible for. Typical monthly schedule will be visiting up to 10 centers per month, allowing for travel days in between, as well as an administrative week from your home office. Will have flexibility to create own schedule.

Compensation

• Base annual salary of $85,000
• Contracted as a Freelance Employee with Maritz (temporary full-time employee)
• Mileage Reimbursement
• Travel and equipment reimbursement
• Two-weeks paid vacation 
• 401k, after completion of 1000 hours
• Medical, prescription, disability, life, and critical illness coverage after one-year of service with completion of 1000 hours or more worked. 

CONTACT INFORMATION

To Apply: Create your profile by following these steps:

Go to www.maritz.com

Click on About Maritz

Click Join our Team > Current Openings > opportunities in cities across the United States.

First time visitors will be asked to build a profile, this will allow you to cut and paste your resume into our database.

Returning users, simply log in. 

Search for the job title "Customer Experience Improvement Facilitator", or requisition #1525 and attach your profile.

___________________________________________________________

POSITION

Learning and Development Administrative Specialist

COMPANY

Edwards Lifesciences (NYSE: EW)

Irvine, CA

Edwards Lifesciences is a global leader in products and technologies to treat advanced cardiovascular disease, the global leader in acute hemodynamic monitoring and the number-one heart valve company in the world. To find out more about this opportunity, visit: www.edwards.com
 

DATE POSTED
March 16, 2008

MORE INFORMATION

This opportunity supports our global learning and development team which is responsible for providing training and leadership development to our employees. The specialist will be responsible for providing support to the team members.

Responsibilities

• Implement pre-session logistics including master scheduling, speakers, room, AV, and food.
• Execute participant invitation and interface including pre-work, materials, and course promotions.
• Administration of Learning Management System.
• Track course budgets and process financial payments associated with training.
• Maintain vendor relationships and interface regarding schedules, supplies, and materials.
• Assist with the development of department presentations.
• Coordinate travel and complete expense reports.

Requirements

• Minimum two years related work experience supporting a training function or managing and coordinating event logistics.
• Experience in training and development with knowledge of adult learning a plus.
• High school diploma or equivalent is required, an Associate’s degree is strongly preferred. A bachelor’s degree with an emphasis in Human Resources or similar discipline is a plus.
• Exceptional organizational skills and the ability to work in a fast paced environment are essential.
• Must have excellent communication and interpersonal skills, with the ability to interface at all levels of the organization and build internal and external relationships.
• Ability to work with sensitive and confidential information and effective time and project management skills are required.
• PC proficiency required; People Soft literacy a plus.
• Capacity to multi-task is critical. Initiative and ability to work independently as well as confident professionalism are important.
• Attention to detail, with the ability to think creatively and systematically is also important.

CONTACT INFORMATION

To apply directly to this position, please click the link below or cut and paste it into your browser:

http://www.edwards.com/Careers/reqfinder?urlvariablestring=2547 

__________________________________________________________